FAQ

ALL OUR PHONE CASES ARE AVAILABLE FOR

ALL OUR PHONE CASES ARE AVAILABLE FOR THE FOLLOWING MOBILE MODELS: iPhone 4 iPhone 5 iPhone 5s iPhone 5C iPhone 6 iPhone 6 Plus iPhone 6s iPhone 6s Plus iPhone SE iPhone 7 iPhone 7 Plus iPhone 8 iPhone 8 Plus iPhone X iPhone Xs iPhone XR iPhone Xs Max iPhone 11 iPhone 11 Pro iPhone 11 Pro Max Samsung Galaxy Note...

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How long does each case take to make?

Production time takes around 1-3 business days. For custom engraving orders, it takes 2-3 business days for production in addition to 1-2 delivery days which means that your order will be delivered to your doorsteps within 3-5 business days from your order date. We try our very best to produce high quality cases to meet our customers’ expectations.

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How to pay for your order?

Cash On Delivery, means that you pay on your doorsteps after receiving your order.

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Received incorrect product or faulty defect?

If you had received the incorrect product or faulty defect, please send us an email at info@gebly.com  along with an attached photo of the product. We ask that you contact us right away to assure your customer satisfaction.

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Return, Exchange or Refund product information

Our business policy for refunds and exchanges is 14 days upon the date that the package was marked as delivered to you. Your order must contain an incorrect product or faulty defect, we ask that you send us an email first at info@gebly.com including a photo for the faulty case you received along with the reason for exchange or refund. Please do...

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How to make changes to your order?

Please send us an email at info@gebly.com within 24 hours that your order has been made. Please do not forget to include your order number into the email so that we can easily locate the order. If you would like to change the design of the phone case, please tell us the design name along with an attached photo in the email....

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Where do we ship from?

Our operations office is based in 6th of October city, Giza, Egypt. We don’t have a store, currently we sell through our online channels only.

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